Missed-Call Text-Back: Set It Up In 10 Minutes

You can't answer every call. You're cutting hair, on a roof, in the kitchen or with a client. But a caller who hears voicemail often hangs up and calls the next business on the list. Missed-call text-back fixes that by sending a friendly text the moment you miss a call.

Why Missed Calls Cost You

Most people who call a small business want something now: a time, a price, an answer. If nobody picks up and nobody follows up, they move on. A quick text keeps the door open and lets them reply when it suits them.

The Message To Send

Keep it short, human and useful. Say who you are, acknowledge the call and give them an easy next step.

Hi, this is Tasha from Crown & Coil. Sorry I missed your call. I'm with a client right now. How can I help? You can also book here: [your booking link]

The Rules To Follow

• Honor STOP right away. If someone replies STOP, they don't get another text.
• Respect quiet hours. Promotional texts should wait until 8am to 9pm in the recipient's time.
• Register your texting number. GoBlackly walks you through texting registration in the app.
• Don't over-send. One friendly text after a missed call is plenty.

GoBlackly handles STOP, START and HELP for you, and every automated message goes through one send gate that checks these rules.

Turning It On In GoBlackly

1. Open Automations and pick the Missed-call text-back starter.
2. Write your message in your own words, with your booking link.
3. Run a dry run to see exactly what would happen. It sends nothing.
4. Turn it on.

That's it. See all the automation starters.

What To Do Next

When the caller replies, the conversation shows up in your inbox on their contact record. Onyx can draft your reply with open times, and you approve it with one tap.