Every Conversation,One Inbox.
A customer texts, emails, then fills out your form. In GoBlackly that's one conversation, not three tabs.
- 8Channels in one inbox
- 4Onyx reply modes
- 1Record per customer
What Lands Here.
Everything shows on the contact's own timeline.
- Two-way texting
- Website chat
- Calls with recordings and transcripts
- Form submissions
- Instagram and Facebook DMs
- Social comments
- Google reviews
Work ItLike A Team.
- Filter by all, unread, mine, needs reply and awaiting approval
- Assign a conversation to a teammate
- Suggest three open times plus a booking link in one click
Onyx Drafts.You Choose How Much.
Pick a reply mode for your business. When you or a teammate jump in, Onyx steps back.
Off Or Suggest Only
Onyx stays quiet, or offers ideas you can use or ignore as you reply.
Draft And Approve
Onyx writes the reply and waits. Nothing sends until you approve it.
Automatic First Reply
You turn it on, and Onyx answers new inquiries fast while you work.
Know How FastYou Answer.
A speed-to-lead scorecard shows your first-response time, replies within 5 minutes and after-hours inquiries. Onyx also stops and hands off on complaints, price talks, legal or emergency topics.
Made For The CultureBuilt ForBlack-Owned Businesses.
When you're the owner, the stylist and the front desk, messages pile up fast. One inbox for texts, email, chat, calls and social messages means every customer of your Black-owned business gets an answer, even on your busiest day.
The Platform Built For Us. Empowered By Us.
RealTalk.
Which channels are included?
Text, email, website chat, calls and forms.
Can Onyx reply on its own?
Only if you turn that on. You decide what Onyx sends on its own.
Works BetterTogether.
See It Work.
Start your free trial, or get a live demo with the team.
14-day free trial. Card required. Cancel anytime before it ends and you won't be charged.