Know How FastYou Answer.
The first business to reply often wins. Onyx Connect scores your response speed on every channel, DMs and reviews included.
- 6Channels it scores
- 5 minReply window it measures
- 24-48 hrReview reply window
One ScoreFor Every Channel.
Business-hours aware, scored the same way everywhere.
- New leads and inquiries
- Texts and email
- Website chat
- Instagram DMs
- Facebook messages
- Post comments
- Google reviews
- TapBlk reviews
Your Response Time,In Plain Numbers.
One page that tells you how fast people hear back from your business.
- First-response time on new leads and DMs
- Share answered within 5 minutes
- Comments answered within a few hours
- Reviews replied within 24 to 48 hours, negative first
- After-hours inquiries, counted on their own
- Comment sentiment, with the trend
Faster Replies,Without Living In Your Phone.
Onyx Drafts The Reply
When a score slips, Onyx drafts the reply and you approve it before it sends.
Suggest Times
One tap adds three open times and your booking link to the reply.
Missed-Call Text-Back
Miss a call and the caller gets a text, so the lead doesn't go cold.
First To AnswerOften Wins.
Most people reach out to more than one business. A fast, friendly reply shows them you're ready, and gives them a reason to book with you.
You ChooseThe Reply Mode.
Keep Onyx on suggestions, have it draft for your approval, or turn on automatic first replies yourself. A person can take over any conversation.
Made For The CultureBuilt ForBlack-Owned Businesses.
Black-owned businesses work hard to earn every inquiry, comment and review. Onyx Connect shows how fast you answer on every channel, so nobody waits while you're busy serving the customer in front of you.
The Platform Built For Us. Empowered By Us.
RealTalk.
What does Onyx Connect measure?
How fast you answer new leads, DMs, comments and reviews, the share answered within 5 minutes, after-hours inquiries and comment sentiment.
Does Onyx reply for me?
Only if you turn on automatic first replies. Otherwise Onyx drafts, and you approve.
Can I ask Onyx about my scores?
Yes. Ask Onyx can read your Onyx Connect scores and tell you where you're slipping.
Works BetterTogether.
See It Work.
Start your free trial, or get a live demo with the team.
14-day free trial. Card required. Cancel anytime before it ends and you won't be charged.